What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
How long does it take to process my order?
Orders are typically processed within 1–5 business days before being shipped.
Will my order arrive in one package?
Not necessarily. Since we work with different suppliers, products from the same order may be shipped separately and may arrive at different times.
How can I track my order?
Once your order has been shipped, we will provide tracking information when available. You can use the tracking details to follow your shipment's progress.
Do you ship internationally?
Shipping availability depends on the specific product and destination. Available shipping options and costs are shown during the checkout process.
Can I change or cancel my order after placing it?
Please contact us as soon as possible if you need to change or cancel an order. Once an order has been processed or shipped, changes or cancellations may no longer be possible.
What should I do if my package arrives damaged?
If your package arrives damaged, please contact us as soon as possible with your order details and clear photos of the damaged package and product so we can review the issue.
How can I contact KM Creative Store?
You can contact us for questions about products, orders, shipping, or other concerns:
Email: mercyplant00@gmail.com
Phone: +1 (475) 204-6627
Address: 42 White Tail Ln, Wallingford, CT 06492, United States